SaaS Support Technician, Level 2 — Onsite Leeds

Simpro Software in Leeds is seeking a Level 2 Customer Support Technician to resolve escalated technical issues in a fast-paced SaaS environment. You’ll own cases end-to-end, troubleshoot with autonomy, and mentor Level 1 colleagues while contributing to a growing knowledge base.

This role requires strong problem-solving, a customer-centric approach, and ability to work across global time zones. You’ll document steps, collaborate with internal teams, and help drive continuous improvement in

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