Sales & Reservations Assistant

Sales & Reservations Assistant

Four Points Flex by Sheraton London Shoreditch East

£14.41 per hour | £29,972.80 per annum | 40 hours per week

We are looking for an organised, commercially minded and guest-focused Sales & Reservations Assistant to join our team at Four Points Flex by Sheraton London Shoreditch East.

This is a varied role supporting both the reservations and sales functions of the hotel. You will help ensure bookings are processed accurately, guest and client enquiries are handled efficiently, payments and booking conditions are followed correctly, and commercial opportunities are identified and followed up.

You will work closely with the Sales, Revenue and Front Office teams, helping to ensure information flows accurately between departments and that every booking is managed effectively from initial enquiry through to arrival.

All the perks you deserve

Exclusive Discounts & Perks – Special team rates across Marriott Hotels, access to a benefits platform offering discounts on shopping, gym memberships, holidays and more, plus hotel service charge.

Health & Wellbeing – Access to health and wellbeing benefits, workplace pension, financial wellbeing support and confidential counselling services.

Career & Development – Ongoing training and development opportunities, including Marriott learning programmes, with opportunities to develop your knowledge of reservations, sales, revenue management and hotel operations.

What you’ll be doing

• Manage individual, corporate and group reservations accurately across the PMS and relevant booking platforms.
• Handle guest and client enquiries by phone and email, ensuring prompt and professional responses.
• Review bookings, arrivals, cancellations, no‑shows and payment issues, taking the required action and following up where necessary.
• Maintain accurate room inventory, booking details, routing and payment instructions across Opera and Marriott systems.
• Support upselling opportunities, room upgrades, packages and other revenue‑generating initiatives.
• Manage requests and communications received through OTA extranets and Marriott platforms.
• Support group bookings, quotations, proposals, RFPs and other Sales activity.
• Ensure corporate and account bookings are correctly coded and recorded.
• Maintain accurate guest, company and booking information within the PMS and CRM.
• Communicate important reservation, payment and arrival information to Front Office and other hotel departments.
• Support daily reconciliations, reporting and general reservations administration.
• Keep up to date with hotel promotions, Marriott Bonvoy, corporate rates and commercial activity.

What we’re looking for

We are looking for someone with strong attention to detail, good communication skills and a genuine interest in the commercial side of hotel operations.

You should be comfortable managing multiple priorities and understand the impact that accurate reservations management has on guest experience, revenue and hotel operations.

Ideally, you will have:

• Previous experience in hotel reservations, Front Office, Sales Administration or another relevant hospitality role.
• Strong organisational skills and attention to detail.
• Confident written and verbal communication skills.
• A professional and helpful approach when dealing with guests, companies, travel agents and other partners.
• Good understanding of hotel reservation and payment processes.
• Confidence handling telephone and email enquiries.
• The ability to prioritise workload and meet daily deadlines.
• A commercial mindset and confidence identifying upselling and sales opportunities.
• Good computer skills and confidence using Microsoft 365.
• The ability to work independently while communicating effectively with the wider hotel team.

Experience using Oracle Opera PMS is highly desirable.

Experience with Marriott systems, MARSHA, GXP, OTA extranets, CRM platforms or hotel revenue and distribution systems would be an advantage.

Knowledge of Marriott Bonvoy and previous experience within a Marriott‑branded hotel would also be beneficial.

About the Hotel

Four Points Flex by Sheraton London Shoreditch East is a 161‑bedroom hotel located in Bethnal Green, East London, close to Shoreditch and with excellent transport connections into central London.

Our Reservations team plays an important role in both the commercial performance of the hotel and the guest journey. The team works closely with Sales, Revenue, Front Office and Housekeeping to ensure bookings are accurate, commercial opportunities are maximised and the operation has the information it needs to deliver a smooth guest experience.

About Vertiq Hospitality

Vertiq Hospitality manages Four Points Flex by Sheraton London Shoreditch East under a franchise agreement with Marriott International.

Our focus is on delivering strong hotel performance alongside a consistently good guest experience, while creating an environment where our people can develop, take ownership and contribute to the success of the business.

If you are organised, commercially aware and enjoy working in a role that combines reservations, guest interaction and sales support, we would like to hear from you.

All offers of employment are conditional upon satisfactory references and proof of eligibility to work in the United Kingdom.

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