Sales Associate

About the Role

Our client is looking for an enthusiastic and customer-focused Sales Associate to join their dynamic team in Cardiff . This position is ideal for an individual with a passion for sales and a commitment to providing exceptional customer service. Working remotely, you will be a key point of contact for customers, assisting them with product inquiries, processing orders, and ensuring a positive buying experience. This role contributes to the company's mission of delivering high-quality products and services directly to consumers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding products, orders, and services.
• Assist customers in the selection and purchase of products, offering personalized recommendations.
• Process sales orders accurately and efficiently using the company's CRM system.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Identify opportunities to upsell or cross-sell products to enhance the customer's experience.
• Maintain up-to-date knowledge of product offerings and promotional campaigns.

Requirements

• Previous experience in a customer service or sales support role is beneficial.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computer systems and various software applications.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self-motivated and able to work effectively in a remote environment .
• A genuine interest in helping customers and driving sales.

Benefits

• Competitive hourly wage plus potential sales incentives .
• Flexible part-time schedule , offering work-life balance.
• Opportunities for training and development in sales techniques.
• A supportive remote team culture with regular virtual check-ins.
• Access to company products and services at discounted rates.