Sales Coordinator/Shipping/Logistics

Sales Coordinator (Shipping & Logistics)

Location: Croydon

Salary: 30- 35k

Benefits: Company Pension, Employee Discount, Flexitime, Sick Pay, Casual Dress, Career Progression Opportunities

About the Role

An exciting opportunity has arisen for an organised and proactive Sales Coordinator to join a growing business. This is a varied role supporting the sales process from enquiry through to dispatch, while building strong customer relationships and contributing to marketing and exhibition activities.

Key Responsibilities

• Act as the main point of contact for customer sales enquiries and provide outstanding customer service.
• Process and manage customer orders across multiple sales channels, including website, email, telephone, wholesale platforms, and exhibitions.
• Coordinate order amendments, back orders, dispatch updates, and customer communications.
• Prepare order confirmations, proforma invoices, and follow up outstanding payments.
• Maintain accurate customer, product, stock, and order records using internal systems.
• Monitor stock availability and work closely with internal teams to ensure timely fulfilment.
• Coordinate the transfer of orders to warehouse and fulfilment teams, ensuring invoicing accuracy.
• Follow up website enquiries and sales leads, identifying opportunities to generate repeat business.
• Attend trade exhibitions, promote products, generate leads, and convert opportunities into sales.
• Build and maintain strong relationships with new and existing customers.
• Produce regular sales reports and support pricing, catalogue, and sample management activities.
• Assist with marketing initiatives and ensure online product information remains accurate and up to date.

Requirements:

• Previous experience in sales, customer service, account management, sales support, or sales administration.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• A proactive and commercially focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Confidence communicating with customers via phone, email, and face-to-face.
• Strong IT skills, including Microsoft Office and Google Workspace.
• The ability to work independently and collaboratively as part of a team.

Desirable Skills & Experience

• Experience using Sage50 or similar CRM/ERP systems.
• Experience attending trade shows or exhibitions.
• Knowledge of order processing and sales administration.
• Experience within shipping coordination or administration.

Education: Bachelor's degree required.

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