Sales Floor Supervisor

About the Role

Our client is looking for a dynamic and proactive Sales Floor Supervisor to oversee the customer experience and team performance within their Norwich retail store. You will be responsible for guiding the sales team, ensuring exceptional customer service, maintaining visual standards, and contributing to sales targets. This role requires strong leadership qualities, excellent communication skills, and a passion for creating a positive shopping environment. You will act as a key support to the Store Manager, ensuring smooth day-to-day operations on the shop floor.

Key Responsibilities

• Supervise and guide the sales team on the floor, providing coaching and support.
• Ensure all customers receive prompt, friendly, and knowledgeable service.
• Maintain high standards of visual merchandising and store presentation.
• Assist in achieving store sales targets through effective team management and customer engagement.
• Handle customer inquiries, feedback, and resolve issues effectively.
• Support in stock management, including replenishment and organization of merchandise.

Requirements

• Previous experience in a retail supervisory or lead role.
• Demonstrated ability to motivate and manage a team.
• Strong understanding of sales techniques and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to work flexibly, including weekends and occasional evenings, in the Norwich store.
• A passion for the retail industry and creating positive customer experiences.

Benefits

• Competitive salary and potential for performance-related incentives.
• Significant employee discount on store products.
• Opportunities for training and career development in retail leadership.
• A collaborative and supportive team culture.
• Pension scheme availability.