Salesforce CRM/nCino Core Banking Platform Lead

Salesforce CRM/nCino Core Banking Platform Lead

Our Client is a bank based in the City of London who are looking to recruit a Core Banking Lead for the Salesforce CRM nCino Platform.

You will have at least 5 to 7 years experience at expert level of working with a Core Banking system and ideally with Salesforce/nCino core banking platform.

The position will report to Head of Software Engineering for Core Banking Systems at the bank.

Additionally, you will be responsible for managing a team of 15 software developers, some on‑shore and some off‑shore to ensure a smooth delivery of projects across different global regions.

Role Description

This full‑time Salesforce CRM/nCino Core Banking Platform Lead role is a hybrid position based in London, with flexibility to work from home part of the week. The role involves leading the design, configuration, and optimization of Salesforce CRM and the nCino core banking platform to support business and client requirements. The Lead will translate stakeholder needs into scalable solutions, manage the product backlog, and coordinate with technical teams to deliver enhancements, integrations, and releases. Day‑to‑day responsibilities include gathering and analyzing requirements, overseeing implementation and testing, ensuring data quality and compliance, and resolving platform‑related issues. The individual will also provide guidance and training to users, collaborate with sales and relationship teams to improve customer journeys, and drive continuous improvement across CRM and banking processes.

Qualifications

• Strong Customer Relationship Management (CRM) skills, including hands‑on experience with Salesforce and understanding of nCino or similar core banking platforms.
• Advanced Analytical Skills to interpret business requirements, analyze data, and design effective processes and system solutions.
• Excellent Communication skills for engaging stakeholders, documenting requirements, presenting solutions, and supporting change management.
• Proven Project Management experience in planning, prioritizing, and delivering platform enhancements and integrations in a structured, timely way.
• Experience in banking or financial services, particularly in lending or core banking operations, is highly desirable.
• Familiarity with agile delivery methods, system integration concepts (APIs, data flows), and testing best practices.
• Bachelor's degree in information systems, computer science, business, or a related field, or equivalent professional experience.
• Salesforce and/or nCino certifications are a strong advantage.

You will lead the software development team to produce technical solutions design.

Collaborate with the Offshore developers to manage distributed delivery, ensuring clarity in requirements, timelines, and quality expectations.

Act as the onshore escalation point for delivery issues and blockers.

Break down high‑level designs from the technical solution design/review group into actionable development tasks.

Ensure onshore development follows best practices and coding standards.

Conduct code reviews and provide technical guidance to developers.

Work closely with Stakeholders as the primary onshore interface for business analysts, product owners, and QA teams.

Serve Participate in requirement walkthroughs, sprint planning, and demos.

Ensure business expectations are clearly communicated to offshore teams.

Manage and coordinate development environments.

Support deployment planning and execution in collaboration with the Offshore team and release managers.

Encourages the use of Agile/Scrum practices and continuous improvement.

Ensure thorough unit testing and documentation of deliverables.

Support integration testing and UAT cycles, coordinating with offshore QA resources.

The position is 3 days per week in the office in the City of London.

The salary for this role will be in the range £80K - £90K.

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