Scheduler / Planners

Greetings of the day.

Dear job seeker, please apply to below vacancy if it interests you-

We're looking for Scheduler

Sector: Housing

📍 Location: Stratford, East London

Job Overview: Job Role: Scheduler

Location: E15, Stratford, East London

Duration: Temp to Perm

Hours: 40 hours per week, 1hr unpaid break, Monday to Friday, 8:00am - 5:00pm, Onsite

Payrate: £16.69 PAYE

Start date: ASAP

Responsibilities

Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. Monitor work in progress, ensuring jobs are progressed and closed within target timescales. Ensure operatives are correctly using and updating PDAs and digital systems. Act as the key communication link between residents, operatives and client teams. Maintain accurate records, notes and job updates across all systems. Support the wider scheduling team, providing cover during absences where required.

About You

Need to have reactive scheduling experience. IT literate, with confidence using scheduling and job management systems. Experience in scheduling, planning, administration or high-volume customer service/call handling. Experience within social housing, repairs or maintenance environments. Knowledge of repairs and maintenance terminology and KPIs. Experience using systems such as ROCC, Opti-time or DRS.Eden Brown is acting as an Employment Business in relation to this vacancy