Scheduler

Example are looking to recruit a highly organised and customer-focused Scheduler to join a well established property maintenance company

Responsibilities

* Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. * Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. * Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). * Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. * Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. * Monitor work in progress, ensuring jobs are progressed and closed within target timescales. * Ensure operatives are correctly using and updating PDAs and digital systems. * Act as the key communication link between residents, operatives and client teams. * Maintain accurate records, notes and job updates across all systems. * Support the wider scheduling team, providing cover during absences where required.

About You

* IT literate, with confidence using scheduling and job management systems. * Excellent telephone manner and communication skills. * Strong attention to detail and ability to prioritise workload. * Ability to work to tight deadlines in a busy environment. * Experience in scheduling, planning, administration or high-volume customer service/call handling. * Experience within social housing, repairs or maintenance environments. * Knowledge of repairs and maintenance terminology and KPIs. * Experience using systems such as ROCC, Opti-time or DRS. Simply apply to be considered for the role