Scheduling Co-Ordinator

Job Title: Scheduling Co-Ordinator

Department: Contracting Division

Location: Tynecastle House, Prudhoe

Reporting to: Scheduling Manager

Salary: £27,000 plus Bonus Scheme after probation period

Contractual Status: Permanent, Full Time

The Company

Inside Contracting is an established market leading business that operates across multiple sectors including new build housing, care, education, hospitality, residential and construction. We work with many North East and Yorkshire based clients to deliver tailored bespoke solutions for flooring, interior design, exterior design, window dressings, 3D plans, bespoke furniture and lighting and soft furnishings. Our services also include cleaning, specialist cleaning such as brick, drive, and patio cleaning, as well as carpet and upholstery cleaning.

Job Summary

Due to expansion and growth across the business, we are seeking an individual to join our established team within our Cleaning and Flooring Division, who is adaptable in dealing with a variety of clients and their end users.

This role is to communicate with New Build Housing sites to collate their weekly job requests for our Cleaning and Flooring Division. We support several sites across the North East, Durham, Teesside and Yorkshire regions and require someone to join us in streamlining our scheduling team. The Scheduler will construct daily work schedules for our cleaning and fitting teams, reviewing efficient travel plans and team abilities.

You will be proactive in managing defects, ensuring SLA agreements with our builders are met. We operate in a busy and demanding environment, and at times workloads become high, especially during quarter end, half year and year end periods.

You will be working in a team, and you will need to develop strong working relationships with colleagues, customers, and suppliers.

You must be quick thinking and highly motivated, with the ability to perform under pressure. The industry is changing daily, so you will need to welcome new challenges and be willing to learn new skills.

Key duties and responsibilities

• To oversee, control and collate weekly job requirements from site managers, sales personnel, and senior contracts managers.

• To manage and action daily instruction from developments relating to changes, cancellations and adding additional last-minute work.

• To manage and action all reported defects within agreed timescales.

• To control multiple communication channels which will include telephone calls, email, WhatsApp, and text messaging.

• To create efficient work schedules for multiple cleaning and fitting teams across the North of the UK, share and communicate the schedules with all Cleaning and Fitting teams, including providing specific requirements per job.

• Making outbound calls to organise customer care bookings.

• Any other duties relevant to this role.

Persons Specification

• Previous experience of working in a fast-paced office environment.

• Proven record of strong administration skills

• Excellent computer skills, with experience of Excel / MS Office

• Excellent communication skills

• Must have outstanding attention to detail.

• Must be proactive and able to confidently work independently, as well as being a positive team player.

• Knowledge of the local areas and use of google maps.

• Able to commute to Prudhoe, Northumberland daily.

• Previous experience of working within new build sector desirable but not essential

• Self-driven, self-motivated individual that is proactive and takes the lead.

• Must possess strong organisational and communication skills, both written and verbal.

On offer

• Generous basic salary.

• Quarterly bonus scheme.

• 28 days annual holiday entitlement.

• Extra days holiday to cover your birthday.

• Pension scheme.

• Staff purchase scheme.

• Friends and Family purchase scheme