Sea Freight Operator

Our client, a freight forwarding company providing worldwide logistics services, with the aim of ensuring seamless shipping and transport solutions for sea, air, and land transport, are looking for a Sea Freight Operator to join their team based at offices in Felixstowe, Suffolk. On Offer:

• The opportunity to join a progressive freight forwarding specialist in a fast-moving logistics environment
• Opportunities to shape operational processes and contribute to commercial strategy.
• Competitive salary, dependent on experience
• Company pension
• 20 Days Holiday Plus bank holidays Main Purpose of the Sea Freight Operator: The Sea Freight Operator will solve complex international freight operations, ensuring seamless movement of cargo across global supply chains. This role acts as a subject‑matter expert within the freight forwarding team, managing high‑value accounts, resolving escalations, and driving operational excellence. It suits a seasoned sea freight logistics professional with deep industry knowledge, strong commercial awareness, and optimise processes. Duties and Responsibilities of the Sea Freight Operator:
• End‑to‑end coordination of export and import shipments across sea, road, air and multimodal transport, ensuring efficiency, compliance, and profitability.
• Manage key client accounts, providing strategic support, handling escalations, and maintaining strong long‑term relationships.
• Oversee complex documentation and customs processes, including tariff classification, duty calculations, CDS entries, and compliance with UK/EU/global regulations.
• Negotiate rates and service agreements with carriers, shipping lines, airlines, and overseas agents to secure competitive pricing and service levels.
• Provide expert guidance on Incoterms, trade compliance, customs requirements, and international shipping regulations.
• Support commercial decision‑making by preparing quotations, analysing margins, and contributing to pricing strategies.
• Handle shipment exceptions and high‑impact issues, proactively resolving delays, disputes, and operational challenges.
• Maintain accurate operational and financial records, ensuring data integrity within freight management systems such as Multi freight or similar platforms. To be Considered for the Sea Freight Operator:
• Proven experience in international sea freight forwarding operations
• Import and export operational knowledge
• Strong organization, clear communication, and attention to detail skills
• Familiarity with customs rules, Export declarations, Carnets, Dangerous Goods Awareness, Incoterms, software: Multi freight preferred For full details, contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry