Second Line Helpdesk Engineer

Second Line Helpdesk Engineer

A Second Line Helpdesk Engineer position is available with ed Resourcing Ltd in Norfolk, offering a salary between £30,000 and £35,000 per annum on a full-time, hybrid working basis.

Location: Hybrid working, Norfolk

This hybrid role suits an individual seeking professional development with a growing organisation, offering a comprehensive benefits package.

We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Responsibilities:

• Provide second line technical support across a broad range of hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents within agreed SLAs.
• Support users with operating systems (Windows, macOS), Microsoft 365, etc.
• Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
• Deliver a high standard of customer service.
• Manage and prioritise multiple open incidents effectively.

Requirements:

• You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory.
• You must be able to manage your workload and prioritise tasks.

Nice to haves:

• Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation.
• Experience with PowerShell or similar.
• Experience with MDM solutions, like Intune.
• Knowledge of ConnectWise PSA/RMM or similar.

Benefits:

• Package & Benefits
• Pension
• Health insurance
• Training plan & paid study time
• 25 days' holiday + Bank Holidays
• Family-friendly flexibility
• Excellent career progression opportunities
• Free parking

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