Second-Line Service Engineer – Public Safety IT & Cloud

Advanced Resource Managers is seeking a Service Engineer (2nd Line) in Twickenham, London to provide second line technical support for public safety control room solutions. You will report to the Lead Customer Service Engineer and work with UK teams and international groups in Vienna and Turin.

Key responsibilities include incident handling, fault analysis, and delivering changes to live services, with collaboration on product improvements based on customer feedback and site acceptance testing.

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