Security Operations Centre Manager

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• 10% store discount at all our retail stores
• MyHB colleague benefits platform with access to:
• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Completely confidential services to you.
• Low-cost voluntary insured health cash plans and cancer cover

Job Introduction

We have an exciting opportunity for an experienced Security Operations Centre Manager to join our Profit Protection team.

This is a key leadership role responsible for the effective running of our 24-hour Security Operations Centre (SOC) and Incident Support team, ensuring we provide a proactive and effective service across our Retail and Logistics operations.

You will lead and develop a high-performing team, creating a culture of excellence, accountability and continuous improvement. Alongside overseeing day-to-day operations, you will play an important role in identifying and reducing risks to the business, protecting our colleagues and assets, supporting business continuity and developing solutions to emerging security challenges.

As a key member of the Profit Protection leadership team, you will work closely with stakeholders across the business and externally, lead key projects and explore new technologies that can strengthen the way we identify, prevent and respond to criminality and security risks.

Job Overview

• Lead the day-to-day operation of the 24-hour Security Operations Centre ensuring an effective and proactive service is provided across Retail and Logistics.
• Build, lead and develop a highly motivated team, creating a culture focused on high performance, accountability and continuous improvement.
• Ensure all incidents and actions are recorded accurately including facial recognition, with appropriate records maintained by the team.
• Develop, validate and implement strategies to reduce security and operational risks, protect company assets and colleagues, support compliance and maintain business continuity.
• Oversee the management and escalation of security incidents and queries, ensuring appropriate action is taken and disruption to the business is minimised.
• Lead more detailed root cause analysis into significant or high-risk incidents, identifying trends and implementing longer-term solutions to reduce the likelihood of recurrence.
• Act as the senior decision maker for security-related issues in the absence of the Senior Profit Protection Manager.
• Lead key projects from initial planning through to implementation, ensuring objectives, timescales and expected outcomes are achieved.
• Work collaboratively with teams across the business to ensure an effective and coordinated response to incidents and emerging risks.
• Build and maintain strong relationships with internal and external stakeholders, ensuring the Security Operations Centre continues to meet the needs of its customers.
• Drive internal theft awareness initiatives and training across the business.
• Identify and evaluate technologies that could improve colleague safety and support the identification and prevention of criminal activity.
• Ensure all incidents and actions are recorded accurately, with appropriate records maintained by the team.
• Produce timely and accurate reporting, providing stakeholders with meaningful information on incidents, risks, trends and performance.
• Play an active role within the Profit Protection leadership team, identifying potential challenges and bringing forward practical, solution-focused recommendations.
• Continually review processes and ways of working to identify opportunities to improve the effectiveness and efficiency of the Security Operations Centre.
• Previous management experience within a Loss Prevention, Profit Protection, Security Operations or similar function.
• Strong leadership skills with demonstrable experience of motivating, developing and inspiring teams to deliver high standards.
• Experience of identifying and implementing strategies to manage and reduce business or security risk.
• Experience of leading or managing projects through to successful delivery.
• Demonstrable experience of working collaboratively with stakeholders across different areas of a business.
• A proactive and solution-focused approach, with the ability to manage both day-to-day operational issues and more complex challenges.
• Strong planning, organisation and prioritisation skills, with the ability to manage multiple priorities effectively.
• Excellent attention to detail, particularly when managing incidents, investigations, records and reporting.
• Confident communicating and presenting ideas, strategies and findings to a range of internal and external stakeholders.
• Excellent written and verbal communication skills.
• Sound judgement and the confidence to make effective decisions when dealing with security-related incidents and operational challenges.

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