Security Response Officer - Days, Nights & Weekends

CIS Security have an exciting opportunity available for a Corporate Security Response Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing a holistic customer focused security service.

The successful candidate will work in a prestigious corporate site in the Belfast city centre, providing a professional and customer-focused environment for staff, visitors and service users. You will play a key role in maintaining a safe and secure site while delivering a high standard of customer service, access control, reception and patrol duties.

Information

• Position: Security Response Officer
• Location: Belfast (BT1)
• Pay Rate: £13.85 per hour
• Hours: Average 36 hours per week
• Shifts: Various Shifts - Days, Nights & Weekends

Job Requirements

• SIA Licence required.
• Corporate Security, Concierge or Front of House experience for is an advantage but not essential
• Excellent written and verbal communication skills as well as customer service at all times
• Must have an excellent command of English Language & Good IT Skills.
• Reliable, Responsible and Punctual.
• A friendly, professional, courteous, and outgoing character.
• To take pride in your appearance at all times, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.
• Be confident and capable that you can undertake 100% of all specific duties.
• Be able to provide all the documentation and vetting information requested.

Job Responsibilities

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro‑active and think on your feet use initiative.
• Be calm under pressure and confident in dealing with confrontational situations.
• Physically fit to complete patrols internally and externally and able to stand/walk during shift.
• To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
• Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.

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