Security Systems Manager

Effective security is about assessing risks and consequences and taking appropriate steps. It's about products, people, innovation, and ongoing processes. Ultimately, it's about partnering with a solutions provider who's prepared to support you at every level. CIS Innovative Solutions is the managed service division of CIS Security.

As Security Systems Manager, you will be responsible for managing the end-to-end lifecycle of electronic security systems across your portfolio, including planned preventative maintenance, installation projects, system upgrades and continuous improvement, with a strong emphasis on customer experience, operational delivery, commercial performance and enterprise-level security solutions.

This role is hybrid, with visits to client sites across England and meetings at CIS Head Office or London offices as needed.

The role's primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities to improve system resilience, functionality, compliance and operational efficiency. This role is well suited to an experienced systems manager or operational lead looking to join an established team.

Information

• Position: Security Systems Manager
• Location: London
• Salary: £55,000 - £60,000 per annum
• Hours: 40 hours per week

Job Role

• Manage customer expectations and develop long-term, trusted relationships with a strong customer-first mindset.
• Act as the primary operational point of contact for customers, ensuring service excellence and contractual compliance.
• Act as a trusted security systems advisor to customers, identifying opportunities for system improvements, upgrades, integration and additional services.
• Manage and develop supply chain and service partner relationships, ensuring consistent quality and performance.
• Audit and performance-manage service partners against technical, commercial, H&S and customer service requirements, challenging poor performance where necessary.
• Conduct on-site surveys and system reviews of enterprise level system designs.
• Manage project and commercial performance, including supplier costs, variations, margins and opportunities for additional works.
• Demonstrate strong operational experience by planning, coordinating, and overseeing maintenance and installation activities across multiple sites.
• Manage projects from initial survey and scope development through quotation, procurement, installation, commissioning and final handover.
• Identify physical and technical resources required for successful project delivery.
• Ensure service partners are fully briefed with all required documentation, drawings, site plans, and operational considerations, including health & safety requirements.
• Ensure all documentation is completed to a high standard, including risk assessments, method statements, O&M manuals, and compliance records.
• Manage maintenance and project teams to ensure delivery within agreed SLAs, timeframes, and budgets.
• Work effectively with internal and external stakeholders, communicating clearly across multiple platforms and managing timelines proactively.
• Monitor and report against operational KPIs, SLAs, customer satisfaction, project performance and commercial targets, implementing corrective action where required.
• Review system performance, asset condition and maintenance trends to identify obsolescence, recurring faults, lifecycle requirements and future upgrade opportunities.
• Monitor emerging security technologies and identify opportunities to introduce new innovations.
• Support the CIS Bids Team with tender responses, technical input, and enterprise-level solution design.

Job Requirements

• Proven experience with Access Control, CCTV, and Intruder Systems (essential).
• Demonstrable experience working in customer-facing operational roles, ideally supporting high-profile or enterprise customers.
• Strong knowledge of enterprise-level electronic security systems, including system integration, scalability, and compliance requirements within systems such as C-CURE, Gallagher, LenelS2, Genetec, Avigilon.
• Ability to identify on-site security risks and design industry-compliant solutions that meet customer and operational needs.
• Proven operational experience managing live environments
• Experience of managing or coordinating service partners, engineers and project teams.
• Clear criminal record and ability to pass full DBS/CRB screening and industry vetting.
• Willingness to travel as required across client sites.
• Professional, personable communicator able to engage effectively at all levels, including senior customer stakeholders.
• Highly organised, adaptable, and able to work under pressure while maintaining high service standards.
• Self-motivated, technically competent, and logical in problem-solving, with the ability to work independently or as part of a team.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.

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