Senior 2nd Line IT Service Desk Engineer

OCU Group's Digital Technology team in Preston is seeking a Service Desk Engineer to join the Service Operations group, providing expert 2nd line support for end-user devices, Microsoft 365, and identity management to keep colleagues productive and secure.

You will work with 1st line, Digital Engineering, Workplace Services and third-party providers, help drive incident management, knowledge management, and service improvements, and maintain clear incident records.

#J-18808-Ljbffr