Senior 3rd Line MSP Technician – Office Based

Gold Group in West Sussex is seeking an experienced 3rd Line Service Desk Technician to join a busy MSP. This office-based role requires deep escalation skills, hands-on infrastructure work and mentoring of junior engineers.

You will handle complex incidents across Microsoft 365/Azure, Windows Server and on-prem environments, while communicating clearly with clients and coordinating with vendors. The position focuses on delivering high-quality IT support from a central office.

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