Senior Account Manager/ Client Partner £40k - £55k

Senior Account Manager

As a Senior Account Manager, you must nurture our existing clients, grow accounts year on year, and provide a top-level client service experience. As a senior member of Team ITCH, you will be a role model to more junior staff, lead by example, and embody the values of ITCH. You will be measured on a series of KPIs designed to help you excel in the role, with the main objective of keeping your clients happy and growing their accounts.

A Senior Account Manager is an expert in client relations, management, communication, and commercial thinking. You have as much skill in time/budget/scope management as you do in building strong relationships and problem‑solving.

Your role within the Client Partner team is about partnering with our Clients, identifying opportunities for growth and developing relationships that make ITCH indispensable to our clients. You’re the first port of call for any content requirements, and each client should see you as their own Brand Ambassador and advocate.

You are tasked with working with the Head of and Lead Client Partner to seek out and explore opportunities, think commercially about ideas, and effectively communicate these internally. You are responsible for ensuring all scopes of work, client briefs, and deliverables are fully defined and ready before being handed over to the relevant internal teams.

Key Skills

• Clear and confident communication skills
• A keen eye for detail, proofreading, and quality control
• Expertise in project management systems such as Scoro
• Ability to understand and grow client accounts
• Awareness of and willingness to learn about the creative processes and techniques. Specialising in film, production, and content for social media
• Understanding of accurate quoting and budgeting in relation to projects (considering margins)
• Maintaining strong client relationships to ensure successful delivery and execution
• A solutions‑based approach to all aspects of your role
• Significant experience in professional client relationship management
• Ability to strategise at a senior level
• Experience of working as part of a team as an authoritative figure
• Ability to work under pressure whilst maintaining a cool head
• A personable and professional character that will allow you to build client/supplier rapport
• Flexibility and adaptability to changing workloads
• Superb time management skills and capacity to prioritise tasks
• Ability to work on your own initiative

Responsibilities

The day-to-day

• Build and maintain strong Client relationships
• Develop and grow clients – understand opportunities and bring them to the wider team
• Understand your client’s business goals and needs and actively participate in the solution process
• Continue to develop strategic account plans on an ongoing basis for each Client
• Report to Client Partner Lead and work with them and the Head of Client Partners to grow your clients
• Pitch ideas internally and externally
• Work with Producers to create estimate project budgets, cost estimates and timings, doing a viability check to make sure we can take on each project
• Ensure the project scope of work is locked in, and all internal and client kick‑offs are set up
• Handover the project brief to the project team, making sure they are set up for success
• Receive, translate and deliver on a wide range of project briefs
• Administration tasks that will help to keep campaigns well‑managed and organised
• Be part of the quality‑control process, making sure that client satisfaction and their brief/ask is top of mind
• Share and log campaign details from the client to all team members, ensuring they’re centrally available
• Do a temperature check of the client throughout the lifecycle of the project
• Present internally and present to clients
• Entertain clients in relation to understanding their needs and winning new business
• Use your knowledge and skills to push clients, the team and the agency in the most productive direction
• Be part of the regular reporting of projects, tracking client satisfaction and making sure we’re catching things mid‑project and understanding trends so we know which clients fit within our company targets – profit, future opportunities, or new and exciting partnerships

What you'll find at ITCH

We’re a team of 50+ experiencing real, sustained growth – with each project levelling up not just in budget, but in creative ambition. We’re a big agency condensed into a small (ish) package, working with serious brands: IHG, Canon, Nespresso, Westfield, BNY Mellon, JP Morgan, M&G, eToro and more. Projects span film, photography, animation, strategy and design. We hire experts – people who get excited by the work, see opportunities everywhere, and bring genuine depth to everything they do. Our people are our number one priority – the collaborative nature of everything we do results in award‑winning, client‑pleasing, genuinely fun work. We work hard, and we recognise that.

• The chance to help shape the next phase of growth at ITCH
• Daily collaboration with senior leaders who will value your input and support your progression
• Room to experiment, learn, and build smarter systems and better outreach
• Team socials and an annual summer event
• A salary that reflects your experience and impact
• Yearly pay review and potential for up to 18% annual bonus (based on business and personal performance)
• Health insurance
• Yearly training budget and development days

Happy, healthy people do their best work, so we make sure our people have all the things they need to thrive.

When the company thrives, you do too. We share success through an annual bonus.

We shut down over the festive period. No emails, no meetings, no need to book time off.

Got a lead that turns into a win? We’ll thank you properly for helping grow the business.

Our team each gets a day each year to give back to a cause that matters.

Know someone brilliant? Introduce them to us and there’s a reward if they fit the team.

Save money on bikes and kit – good for you and for the planet.

Access private healthcare so you can look after what matters most.

The longer you’re with us, the more time off you get. Because loyalty means a lot in our industry.

Get free access to mindfulness tools to help keep your head in the right place.

Everyone gets a pot to spend on learning something new to help develop your skills and knowledge.

Every great team needs a builder. Come help us build great work, great careers and a future that matters.

IT CH is an equal opportunity employer – we celebrate diversity and are committed to an inclusive culture for all employees.

We respect and celebrate diversity and are committed to an inclusive culture for all employees.

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