Senior Account Manager - Derby at Everything Tech Group

Job Purpose

As an Senior Account Manager at Everything Tech Group, you will play a pivotal role in cultivating relationships with our current clients and potential new clients. On joining the team, you will have a portfolio of accounts alongside a steady flow of new business leads that you will be asked to nurture through to successful acquisition. You will serve as a point of contact who can understand their unique needs, ensure that we continue to exceed expectations, and grow our revenue share with these customers. This role offers double on-target earnings, with rewards for both selling new revenue streams and retaining current ones. This is an exciting opportunity to engage with an innovative technology solutions provider and work alongside a collaborative and dedicated team of industry experts.

Key Tasks and Responsibilities

• Identify opportunities for upselling and cross-selling additional services to existing and new potential clients
• Develop and maintain strong, long-lasting client relationships by understanding business objectives and technology requirements
• Prepare proposals, contracts, and presentations tailored to client needs and objectives
• Stay informed about industry trends, emerging technologies, and competitive landscapes to provide strategic insights to clients
• Provide timely and accurate reports on account status and sales activity
• Serve as the main point of contact for client inquiries, escalations, and service delivery coordination
• Collaborate closely with internal teams to ensure seamless execution of projects and service delivery
• Attend customer meetings, deliver proposals, and articulate outcomes
• Grow and nurture a pipeline of healthy opportunities
• Maintain an accurate CRM

Experience, Qualifications, Personal Attributes

• Proven experience in account management, sales, or client relations within the technology industry
• Strong understanding of managed services, IT infrastructure, and cloud solutions
• Excellent communication, negotiation, and interpersonal skills
• Full UK driving license and own vehicle
• Ability to thrive in a fast-paced, results-driven environment
• Self-motivated with a proactive approach to problem-solving and client satisfaction.
• Excellent IT skills and the ability to use and maintain a CRM System
• Positive and proactive attitude
• Self-motivated with the ability to work under pressure, both alone and as part of a team
• Ability to prioritise own workload to meet tight deadlines
• Financially and commercially astute
• High attention to detail

Key Relationships

• Senior Leadership Team
• All Customers
• All Suppliers
• Sales Support Team
• Service Desk Team
• Senior & Presales Team

Hours of Work

• 37.5 hours per week full time hours
• Includes some customer site visits
• 2 days per week home working
• Can be based from our Manchester or Derby Locations

What we offer

• Commission Scheme double OTE
• 25 days annual leave + bank holidays
• Private Medical via Medicash
• Pension Scheme
• Budget for training and professional qualifications

Valuing Diversity and Inclusion

At Everything Tech Group, we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

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