Senior Account Manager

About the Role

Our client is looking for an experienced and strategic Senior Account Manager to join their established sales team in Southampton . This role is responsible for cultivating and expanding relationships with our most valuable clients, ensuring their success and driving long-term partnerships. You will act as a trusted advisor, understanding complex client needs and aligning our solutions to meet their strategic objectives. This position offers the opportunity to work on high-impact accounts, collaborate with cross-functional teams, and contribute to the company's sustained growth. We are seeking a seasoned professional with exceptional client management skills and a proven ability to deliver results in a hybrid work setting.

Key Responsibilities

• Manage a portfolio of key accounts, fostering deep client relationships and ensuring high satisfaction.
• Develop and implement strategic account growth plans to increase revenue and market share.
• Conduct regular business reviews with clients to assess performance and identify new opportunities.
• Collaborate with internal teams (e.g., marketing, product, support) to deliver comprehensive solutions.
• Negotiate contract renewals and upsell opportunities effectively.
• Serve as a point of escalation for client issues, ensuring timely and satisfactory resolution.

Requirements

• Minimum of 5 years of experience in account management, particularly with large or strategic accounts.
• Proven track record of exceeding revenue targets and growing client accounts.
• Exceptional communication, negotiation, and presentation skills.
• Strong business acumen and ability to understand diverse client needs.
• Experience working within a hybrid office and remote environment.

Benefits

• Competitive salary and substantial bonus potential.
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and leadership training.
• Access to industry events and networking opportunities.