Senior Account Manager

About the Role

Our client is looking for a seasoned and strategic Senior Account Manager to join their esteemed team in Oxford . In this role, you will be responsible for managing and growing a portfolio of high-value client accounts, ensuring unparalleled service delivery and identifying opportunities for strategic expansion. You will act as a trusted advisor, building deep relationships and driving client success. This position in the historic city of Oxfordshire offers a unique opportunity to contribute to impactful client partnerships within a professional and growth-oriented environment.

Key Responsibilities

• Oversee and manage a portfolio of key client accounts, acting as their primary point of contact.
• Develop and implement strategic account plans to drive revenue growth and client satisfaction.
• Proactively identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess performance, gather feedback, and identify future needs.
• Liaise effectively with internal departments to ensure seamless service delivery and problem resolution.
• Foster strong, long-term relationships with key stakeholders within client organizations.

Requirements

• Significant experience (5+ years) as an Account Manager or in a related client-facing strategic role.
• Demonstrated success in managing complex client relationships and exceeding retention/growth targets.
• Excellent communication, negotiation, and presentation skills, with a professional and confident approach.
• Strong strategic thinking and problem-solving abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with CRM systems and account management best practices.

Benefits

• Highly competitive salary with attractive bonus and commission potential.
• Comprehensive benefits package including health, dental, and pension schemes.
• Opportunities for continuous professional development and leadership training.
• Access to a collaborative and supportive team environment in Oxford .
• Potential for hybrid working arrangements to support work-life balance.