Open roleExternal
Senior Account Manager
- north tyneside, england, United Kingdom
- Permanent·On-site
- Full time
- £40 - £45 Per Hour
Job Description
- Senior Account Manager*- North Tyneside- Permanent staff position- Office-based- £40,000 - £45,000 per annumA leading print & packaging business is looking to recruit an experienced Senior Account Manager to head up the client services function, ensuring high-quality support for key client accounts.The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial.*What You’ll Be Doing** Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.* Taking the lead on select key client accounts* Mentor and develop team members to follow procedures, develop skills, and maintain first class standards.* Provide support on technical queries & process questions* Accurately & efficiently handling any client complaints and related finance queries* Promoting inter-department collaboration to ensure smooth end-to-end workflow*What You’ll Bring to the Team** Proven experience in a customer service/client services leadership role* A background in the print and/or packaging industries* Track record of coaching and developing others* Familiarity with technical or process-led customer enquiriesFor further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info.GATEXPay: £40,000.00-£45,000.00 per yearWork Location: In person #J-18808-Ljbffr