Open roleExternal

Senior Account Manager

Posted by Placements24
bradford, west yorkshire, BD11AA, United Kingdom
Full time
Hybrid
£40,000 - £40,000 Per Annum

Job Description

About the Role

Our client is seeking an experienced Senior Account Manager to join their dynamic team, based in or serving the Bradford area. This role is critical in nurturing and expanding relationships with key existing clients, ensuring their continued satisfaction and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, providing strategic advice and support to help clients maximize the value they receive. This hybrid position allows for effective client engagement and team collaboration while offering flexibility.

Key Responsibilities

Manage a portfolio of high-value client accounts, ensuring exceptional service delivery and client retention.
Develop and implement account growth strategies, identifying opportunities for upselling and cross-selling services.
Conduct regular business reviews with clients to assess needs, share insights, and strengthen relationships.
Serve as the main point of contact for client escalations and issue resolution.
Collaborate with internal departments (e.g., sales, product, support) to ensure client needs are met effectively.
Track client satisfaction metrics and proactively address any potential risks.

Requirements

Minimum of 5 years of experience in account management, sales, or client relationship management.
Proven ability to manage complex client relationships and drive revenue growth within existing accounts.
Excellent communication, presentation, and negotiation skills.
Strong understanding of sales processes and customer relationship management (CRM) principles.
Ability to work effectively in a hybrid model, balancing remote work with necessary in-office or client-site visits in the Bradford region.
Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits