Open role
Senior Administrator - Client Services
- Aggregated by CV-Library
- Douglas, Isle of Man
- Permanent
- Full Time
- £35,000 - £45,000 Per Annum
Job Description
Our Client is a global specialist in corporate, fund and active wealth services and is looking for a Senior Administrator (Client Services) to work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long-term client relationships.
The Senior Administrator will:
* Manage a diverse and complex portfolio of trust and corporate structures
* Act as a key point of contact for clients, intermediaries, and stakeholders
* Ensure statutory, regulatory, and administrative requirements are met to a high standard
* Deliver timely, accurate, and professional client communication
* Identify opportunities to enhance client service and develop new business
* Act as Director on client companies, subject to Senior Management approval
* Meet personal targets for time recording, utilisation, and working capital
* Monitor and control WIP across your client book
* Support prompt billing and fee collection
* Work with Client Directors to improve portfolio profitability
* Coach junior colleagues on billing, cash collection, and commercial awareness
* Identify and mitigate risk within your client portfolio
* Ensure compliance with local regulatory and governance requirements
* Escalate issues in line with internal policies
* Support strong relationships with regulators through high standards of governance
* Provide technical guidance and mentorship to junior team members
* Promote best practices and positive behaviours
* Support team morale, development, and performance
The ideal candidate for the role of Senior Administrator will:
* Hold or is studying towards a relevant professional qualification
* Willing to maintain ongoing CPD in line with qualification requirements
* Significant experience in trust, fiduciary, or wealth administration
* Proven track record of servicing high net worth clients
* Strong technical knowledge of trust and corporate structures
* Experience handling complex transactions and client requirements
* Ability to clearly explain technical matters to clients and colleagues
* Client focused with excellent relationship building skills
* Highly organised with strong prioritisation and time management abilities
* Professional, adaptable, and confident under pressure
* Self motivated with a strong drive to exceed targets
The Senior Administrator will:
* Manage a diverse and complex portfolio of trust and corporate structures
* Act as a key point of contact for clients, intermediaries, and stakeholders
* Ensure statutory, regulatory, and administrative requirements are met to a high standard
* Deliver timely, accurate, and professional client communication
* Identify opportunities to enhance client service and develop new business
* Act as Director on client companies, subject to Senior Management approval
* Meet personal targets for time recording, utilisation, and working capital
* Monitor and control WIP across your client book
* Support prompt billing and fee collection
* Work with Client Directors to improve portfolio profitability
* Coach junior colleagues on billing, cash collection, and commercial awareness
* Identify and mitigate risk within your client portfolio
* Ensure compliance with local regulatory and governance requirements
* Escalate issues in line with internal policies
* Support strong relationships with regulators through high standards of governance
* Provide technical guidance and mentorship to junior team members
* Promote best practices and positive behaviours
* Support team morale, development, and performance
The ideal candidate for the role of Senior Administrator will:
* Hold or is studying towards a relevant professional qualification
* Willing to maintain ongoing CPD in line with qualification requirements
* Significant experience in trust, fiduciary, or wealth administration
* Proven track record of servicing high net worth clients
* Strong technical knowledge of trust and corporate structures
* Experience handling complex transactions and client requirements
* Ability to clearly explain technical matters to clients and colleagues
* Client focused with excellent relationship building skills
* Highly organised with strong prioritisation and time management abilities
* Professional, adaptable, and confident under pressure
* Self motivated with a strong drive to exceed targets