Senior Automotive Service Manager

About the Role

Our client is seeking a highly organized and customer-focused Senior Automotive Service Manager to lead their busy service department in Portsmouth . This is a critical leadership role responsible for overseeing all aspects of the service operations, including managing a team of technicians, ensuring high levels of customer satisfaction, and driving business growth. You will be instrumental in maintaining the reputation of the dealership for excellence in automotive care. Based in our Portsmouth location, you will have full responsibility for the service department's performance and efficiency.

Key Responsibilities

• Manage and motivate a team of automotive technicians and service advisors.
• Oversee the scheduling and workflow of the service department to maximize efficiency.
• Ensure all customer inquiries and issues are handled professionally and promptly.
• Monitor service performance, implement improvements, and achieve departmental targets.
• Manage inventory of parts and supplies, ensuring cost-effectiveness and availability.
• Maintain high standards of quality control and adherence to safety regulations.

Requirements

• Proven experience in a leadership role within an automotive service department.
• Strong understanding of automotive repair processes and customer service best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets, control costs, and drive profitability.
• Proficiency with service management software and dealership operations.
• A passion for the automotive industry and commitment to customer satisfaction.

Benefits

• Competitive salary with performance-based incentives.
• Company car or car allowance.
• Comprehensive benefits package including health insurance.
• Generous holiday entitlement and pension scheme.
• Opportunities for career advancement within the automotive sector.