Senior Banking Care Specialist - Complex Queries

Barclays is seeking a Senior Customer Service Advisor in York to support Retail Banking customers across branches and local hubs. You’ll bring empathy, dedication and high service standards to every interaction, helping customers with complex queries.

The role involves handling multi-channel service (chat, email, phone), collaborating with teams, and contributing to process improvements. Salary starts at £27,700 with a comprehensive benefits package and full training.

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