Senior Business Consultant

Hi, we’re PEXA!

We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week.

We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We’re growing fast, that is where you come in.

We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.

Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.

We're looking for an experienced and commercially minded Senior Business Consultant to join our UK Client Delivery team. This is a unique opportunity to play a leading role in shaping how lenders, conveyancers and industry partners adopt innovative digital solutions that improve customer outcomes and transform the property transaction experience.

As a Senior Business Consultant, you will leverage your deep expertise in UK mortgage lending, conveyancing and digital transformation to lead complex customer engagements from pre-sales discovery through to implementation, go-live and ongoing optimisation.

Acting as a trusted advisor to senior stakeholders, you will help customers define their transformation vision, design future-state operating models and realise measurable value through adoption of PEXA's platform and broader group services.

You will also play a key leadership role internally, driving continuous improvement across our delivery frameworks, methodologies and customer engagement approaches as we scale our UK operations.

What You’ll Be Doing

Leading Strategic Customer Engagements

• Own end-to-end consulting engagements, ensuring exceptional quality and alignment with customer and PEXA strategic objectives.
• Build trusted relationships with senior customer stakeholders, becoming a valued partner rather than a vendor.
• Represent PEXA at customer forums, industry events and executive-level engagements.

Driving Pre-Sales and Solution Design

• Lead discovery workshops and scoping engagements with C-suite and senior operational stakeholders.
• Deliver compelling, insight-led product demonstrations.
• Support the development of business cases, value propositions and transformation roadmaps.
• Facilitate detailed design workshops to understand customer processes, operating models and strategic goals.
• Design scalable, robust solutions that maximise value realisation from PEXA adoption.

Supporting Successful Delivery

• Provide delivery assurance throughout customer programmes, working closely with Client Delivery Managers and cross-functional teams.
• Identify and manage key risks, dependencies and stakeholder expectations.
• Champion best practice across scope, design, testing and readiness activities.
• Ensure high-quality outputs that support both customer outcomes and internal knowledge sharing.

Driving Continuous Improvement

• Partner with customers post go-live to identify optimisation opportunities and benefits realisation initiatives.
• Provide market and customer insights that influence PEXA's product strategy and roadmap.
• Contribute to the evolution of consulting frameworks, methodologies and delivery standards.

Developing Others

• Mentor and support colleagues across the Client Delivery team.
• Provide leadership across cross-functional initiatives and, as the business grows, potentially lead a multidisciplinary team.

What You’ll Bring

You are an experienced consultant and transformation leader who combines deep industry expertise with strong commercial acumen and exceptional stakeholder management skills.

Experience

• Significant experience within the UK property industry, ideally across mortgage lending, conveyancing or related sectors.
• Experience in consulting, advisory or transformation leadership roles.
• Proven track record delivering large-scale digital and operational transformation programmes.
• Significant experience leading pre-sales activities, including solution shaping, business case development and executive stakeholder engagement.
• Strong understanding of the full product lifecycle, from product delivery and implementation through to operational support and continuous improvement.
• Experience working across Agile and Waterfall delivery methodologies.
• Demonstrated success leading cross-functional teams, with or without formal line management responsibility.
• Experience working with international teams across multiple time zones is advantageous.

Skills & Capabilities

• Exceptional communication and presentation skills, with strong attention to detail.
• Outstanding stakeholder management and influencing capabilities at executive and operational levels.
• Ability to navigate ambiguity and bring clarity to complex challenges.
• Strategic thinker with strong analytical and problem-solving skills.
• Excellent organisational and prioritisation skills, capable of managing multiple concurrent initiatives.
• Customer-first mindset with a focus on delivering measurable business value.
• High levels of integrity, resilience and professional maturity.
• Comfortable representing PEXA externally and engaging with industry bodies and market participants.

Key Skills

• Exceptional communication and stakeholder management skills
• Strategic thinker with strong analytical and problem-solving ability
• Comfortable navigating ambiguity in a fast-paced environment
• Highly organised with the ability to manage multiple priorities
• Customer-first mindset with a focus on delivering measurable value
• Confident representing PEXA externally and engaging with industry stakeholders

£80,000 - £90,000 a year

Wellbeing support

• 4 Wellness Days across the year to rest and recharge (one per quarter)
• 24/7 support via our Employee Assistance Program provider Sonder – personal safety, medical and mental health help when you need it
• £800 Health Flex Pot – a flexible benefit to spend on health options including cash plan, dental plan and more
• Eye test and glasses contributions (as per statutory requirements)
• Access to various health and nutritional benefits – including digital GP, mental health consultation, nutrition consultation and more

Reward & recognition

• Performance-based incentives
• PEXA OwnItEquity Plan giving eligible employees the chance to share inPEXA Group Limited (ASX listed) growth and success
• PEXA Impact Awards – flagship recognition program awarding additional equity for outstanding achievements in PEXA Group Limited (ASX listed)
• Employee referral bonus - £500 for successful referrals
• Access to discounts on a range of items via Perkbox and Get Active

Growth & development

• PEXA Academy – to help employees grow their skills and shape their careers
• Access to LinkedIn Learning online courses
• Up to 5 days of paid study leave per year for relevant courses

Family support

• Maternity/adoption leave - Up to 20 weeks’ paid, in addition to any statutory entitlements
• Paternity leave – Up to 4 weeks’ paid
• Various family and life event support – including family grief counselling, discounted legal services and UK registered veterinary advice (Net Vet) # For eligible permanent employees with 12+ months continuous service

Opportunity to give back

• 1 paid Volunteer Day to support causes that matter to the PEXA community
• Signature events to connect and celebrate throughout the year

Flexible working

• Hybrid working – combining regular in-office connection and working from home, built for meaningful collaboration
• Workcation - Up to 2 weeks every 6 months for approved countries – extending personal travel time while working remotely
• Purchase additional Annual Leave of up to 4 weeks per year (salary sacrifice)

Why become a PEXArian?

Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.

Here’s a snapshot of what your life at PEXA could look like:

Your wellbeing:

Enjoy four Wellness Days across the year to rest and recharge, plus 24/7 personal safety, medical and mental health support through Sonder. You’ll also receive an £800 Health Flex Pot to spend on health options, alongside access to a digital GP, mental health and nutrition consultations, and support with eye tests and glasses.

Your growth:

Grow your skills and shape your career through PEXA Academy and LinkedIn Learning. You’ll also have up to five days’ paid study leave each year for relevant courses.

Your rewards:

Our reward and recognition benefits include performance-based incentives, the PEXA OwnIt Equity Plan for eligible employees, PEXA Impact Awards and a £500 employee referral bonus. You’ll also have access to discounts through Perkbox and Get Active.

Your family:

Eligible permanent employees with at least 12

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