Senior Claims Adjuster - Casualty

Overview

Senior Claims Adjuster - International Casualty
City of London - Hybrid

To ensure the timely, accurate, and consistent handling, reserving, and settlement of International Casualty claims across the company’s Lloyd’s and London Market platforms.

To embed the principles of Treating Customers Fairly and Conduct Risk within the business.

To maintain awareness of Data Protection legislation, including the Data Protection Act and the General Data Protection Regulations.

Key Responsibilities and Competencies

• Deliver prompt, accurate, and consistent adjustment, reserving, and settlement of International Casualty claims across the company’s Lloyd’s and London Market platforms.
• Agree valid claims for payment in a timely manner.
• Develop, review, and implement strategies to accelerate the settlement of valid claims.
• Identify, investigate, and escalate coverage issues where necessary.
• Set and adjust reserves in line with coverage, liability, and quantum considerations in accordance with company claims guidelines.
• Ensure all reserves and claims data are accurately maintained on the claims system at all times.
• Collaborate with internal teams, including Delegated Authority and Claims Hub, to ensure valid claims progress efficiently toward settlement.
• Manage relationships with external specialists, including legal experts in relevant jurisdictions.
• Review and address stagnant claims and reserves.
• Effectively use diary systems to manage key actions, recoveries, and other claims-related activities.
• Build and maintain strong working relationships with external delegated claims handlers.
• Stay informed on market developments and legal updates relevant to the International Casualty class.

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