Senior Claims Adjuster

About the Role

Our client is seeking an experienced and meticulous Senior Claims Adjuster to join their dynamic insurance team in London . This pivotal role involves managing complex insurance claims from initial report to settlement, ensuring accuracy, fairness, and compliance with all regulatory standards. You will serve as a key point of contact for policyholders and external stakeholders, providing expert guidance and support throughout the claims process. This is an exciting opportunity to contribute to a leading insurance provider, working in a hybrid model that blends essential in-office collaboration with the flexibility of remote work, fostering a balanced and productive work environment for all team members.

Key Responsibilities

• Investigate, evaluate, and negotiate the settlement of complex insurance claims, including liability and damages assessment.
• Manage a portfolio of claims, ensuring timely and efficient processing while adhering to company policies and procedures.
• Communicate effectively with policyholders, claimants, witnesses, and legal representatives to gather information and explain claim status.
• Document all claim activities, findings, and decisions accurately in the claims management system.
• Provide guidance and mentorship to junior adjusters, fostering a collaborative team environment.
• Identify potential fraud indicators and escalate cases as appropriate for further investigation.

Requirements

• Proven experience as a Claims Adjuster , with a significant portion dealing with complex claims.
• In-depth knowledge of insurance principles, relevant legislation, and claims handling best practices.
• Strong analytical and problem-solving skills, with the ability to interpret policy wordings and assess liability.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Relevant professional qualifications or certifications in insurance or claims handling are highly desirable.

Benefits

• Competitive salary package with performance-based bonuses.
• Hybrid work arrangement offering flexibility between office and home working.
• Comprehensive private health, dental, and vision insurance plans.
• Generous annual leave allowance and company pension scheme.
• Opportunities for professional development, training, and career advancement within the organisation.