Senior Claims Handler

About the Role

Our client is looking for a highly experienced Senior Claims Handler to join their completely remote claims management team. This key position involves managing a caseload of complex and high-value insurance claims from inception to settlement, ensuring efficient, accurate, and empathetic service delivery. You will act as a mentor to junior handlers, contribute to process improvements, and uphold the company's commitment to exceptional customer care and operational excellence. This role is ideal for a seasoned professional seeking to leverage their expertise within a supportive, remote-first environment, where collaboration and high performance are key, eliminating the need for commuting or office presence.

Key Responsibilities

• Manage a portfolio of complex insurance claims, ensuring timely and accurate resolution.
• Provide expert guidance and support to less experienced claims handlers.
• Interpret policy wordings and apply them accurately to claim circumstances.
• Negotiate settlements with policyholders and third parties effectively and professionally.
• Identify potential fraudulent claims and escalate them to the appropriate investigation teams.
• Contribute to the development and implementation of best practices within the claims department.

Requirements

• Extensive experience as a Claims Handler , with a proven ability to manage complex cases.
• Deep understanding of insurance principles, policy types, and claims procedures.
• Excellent negotiation, communication, and decision-making skills.
• Proficiency in claims management systems and relevant software.
• Strong organizational skills and the ability to manage workload effectively in a remote setting.

Benefits

• Competitive salary with potential for performance-related increases.
• Comprehensive benefits package including private health insurance and life cover.
• Generous annual leave and flexible working hours.
• Access to professional development courses and certifications.
• A supportive and inclusive remote working culture focused on employee well-being.