Senior Claims Specialist: Reinsurance

Department: Claims

Location: London

Type: Full Time

About the Role

As a client focused Senior Claims Specialist for Reinsurance, you will be responsible for the adjustment and resolution of complex claims emanating from a broad range of business written by Liberty Mutual Reinsurance, with a particular focus on Casualty, and be comfortable working directly with our broking partners, clients, underwriters and other internal stake holders within LMRe. The role reports directly to the London & RoW Reinsurance Claims Manager and is based in our London office.

About the Department & Team

The LM Re Claims Department is responsible for delivering effective and efficient claims handling and monitoring expertise together with the provision of information and analytical support for the business, from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required. This is done whilst having due regard to the principles of treating the customer fairly, Conduct Risk appetite, and the LMRe Claims Charter and Code of Conduct.

The global Reinsurance Claims team is made up of over 30 colleagues worldwide, based in offices in London, Paris, Madrid, Cologne, Bermuda, Bogota, Rio, Boston and Stamford.

Key Responsibilities

• The senior claims specialist is a key technical position within Liberty Mutual Re, responsible for handling oversight of R/I claims and Cat Events, in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
• Ensure the handling of claims written on the Lloyd’s platform complies with the Lloyds Claims Management Minimum Standards and any other regulatory or Liberty Specialty Markets defined principles, as applicable.
• Investigate coverage, liability, quantum and strategy aspects of a claim and apply LMRe’s claims reserving philosophy and claims standards with appropriate referral.
• Working closely with the London & RoW Reinsurance Claims Manager and Head of Reinsurance Claims to deliver LMRe’s strategic goals whilst promoting LMRe’s core values.
• Partnering with Underwriters to sell the claims value proposition and build confidence with our Clients and Brokers, deliver on our Claims service and enhance our marketplace reputation.
• The Claims Feedback Loop is essential to provide senior management and underwriters early insight in to emerging claims trends, potential future risks and claims, and advising of large losses. You will be expected to deliver upon this proactively and timely.
• Establish and maintain effective business partnerships with internal and external stakeholders to support and promote LMRe’s strategic goals and ambitions.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience

• Experience working within the London (re)insurance market utilising relevant market claims systems.
• Proven history of managing (Re)insurance casualty claims, including those with complexity in nature.
• Good knowledge of Reinsurance, both short tail and long tail classes, excess of loss and proportional.
• Ability to inter-act and relate to key stakeholders, whilst having confidence to challenge and negotiate with authority and where required.
• Strong communication, organisational, interpersonal and relationship building skills.
• Confidence to work with autonomy, to act decisively, and exhibit sound and reasoned judgment and/or elevate as necessary.
• Self‑motivated and dynamic.
• Ability to collaborate and influence when working closely with relevant stakeholders, both internal and external.
• Confidence and ability to actively promote the Liberty Mutual Reinsurance brand, including the delivery of presentations.
• Experience with establishing and managing customer relationships, ensuring best outcomes for the client and LMRe.
• Knowledge of relevant insurance law and regulations in various jurisdictions.
• An agile and change‑oriented mind‑set, and someone who is comfortable with ambiguity, able to organise priorities with a clear drive to create a best‑in‑class claims service and work to deadlines.
• Display a keen interest and curiosity to interrogate and analyse data, including for query resolution.

About Liberty Mutual Reinsurance

Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.

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