Senior Client Relationship Manager

About the Role

Our client is seeking an experienced and dynamic Senior Client Relationship Manager to lead their client engagement efforts in Bristol . This senior role is responsible for cultivating and strengthening relationships with key clients, ensuring their long-term satisfaction and success. You will act as a strategic partner, understanding client needs and aligning our client's offerings to meet those objectives. This is an exceptional opportunity for a seasoned professional to drive client retention and growth within a prestigious organization, with a flexible hybrid work model operating from a modern Bristol office.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of high-value clients.
• Understand client business objectives and identify opportunities for upselling and cross-selling.
• Serve as the primary point of contact for client escalations and strategic discussions.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Develop strategic account plans to drive client growth and retention.
• Monitor client satisfaction and proactively address any potential issues.

Requirements

• Proven track record of success in client relationship management, account management, or a similar client-facing role.
• Minimum of 5 years of experience in managing key accounts or strategic client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and understanding of client needs.
• Ability to work independently and collaboratively within a team.

Benefits

• Highly competitive salary with significant performance-based commission structure.
• Flexible hybrid working options supporting work-life balance.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for extensive travel to meet with clients.
• Professional development and leadership training programs.