Senior Clinical Team Administrator

Job Title: Senior Clinical Team Administrator

Location: Northside House, Norwich, NR7 0HT

Occasional travel to the following locations may be required:

• Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE
• HMP Bure, Jaguar Drive, Badersfield, Norwich, NR10 5GB
• HMP Wayland, Thompson Rd, Griston, Thetford, IP25 6RL
• HMP Norwich, Knox Rd, Norwich, NR1 4LU

Department: Secure Services Integrated Mental Health & Justice Pathway Admin Team

Duration: This is a temporary role, and it is currently due to last 6 months

Working Hours: 30 hours per week

Friday + any 3 days between Mon – Thu

8am - 4pm, 8:30am - 4:30pm or 9am - 5pm

Pay Banding: Band 4 - £14.52 per hour

Trust Location: Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

• Pitman / RSA III Typing / Word processing or equivalent experience at intermediate level
• Experience in a full range of secretarial procedures and system knowledge at intermediate level
• Experience of working with Electronic Patient Record systems
• Audio Typing experience
• Experience of Supervision of staff
• Holds a full UK driving licence

THE POSTHOLDER WILL BE REQUIRED TO GO THROUGH THE PROCESS TO BE PRISION VETTED BEFORE STARTING THE ROLE

The postholder will be required to deal with people in prison and potentially visit prisons in parts of this role.

Job Description

ROLE SUMMARY

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
• Respond to the needs of the service to ensure that the requirements of the Trust can be met.
• Supervise lower banded staff.

DUTIES AND RESPONSIBILITIES

Clinical Support

• Provide accurate, prompt and efficient secretarial/administrative support to the multidisciplinary team which may include presentations / spreadsheets including complex and confidential reports.
• Deal effectively, professionally and courteously, with all types of patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
• Liaise with appropriate team members in the case of requests for urgent visits or other emergencies.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Ensure the workload of the clinical support team is prioritised to ensure patient safety and meet quality standards.
• Manage and re-arrange team appointment systems and diaries.

General

• Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner.
• Raise agendas, take and process minutes for teams across the locality.
• Attend and contribute to all internal / external meetings relevant to the post.
• Provide data as requested.
• Provide cover to other administrative staff during holidays and sickness, across the locality.
• Order stores as requested by the team.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc.
• Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality.
• Undertake any other appropriate tasks as requested to meet the needs of the service.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days - call us anytime
• Multi locational - work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities - Keep up with the essentials and more
• Build holiday allowance for every shift you work - your work life balance is important to us
• Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

This role may require you to show evidence of a degree or at least 2 years relevant experience.

Experience:

• Pitman/RSA III Typing/Work processing or equivalent: 1 year (preferred)
• Secretarial (intermediate level): 1 year (preferred)
• Electronic Patient Record systems: 1 year (preferred)
• Audio Typing: 1 year (preferred)
• Supervision of staff: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

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