Senior Community Support Officer

About the Role

Our client is seeking an experienced and motivated Senior Community Support Officer to provide leadership and guidance to their support team in Stoke-on-Trent . This role involves overseeing the delivery of high-quality care and support services to individuals in the community, ensuring their needs are met effectively and promoting their independence. You will play a key part in developing support strategies, mentoring junior staff, and liaising with external agencies to enhance service provision. This is an excellent opportunity for an experienced professional to take on more responsibility and make a significant impact within the local social care landscape in Staffordshire .

Key Responsibilities

• Supervise and mentor a team of community support workers, providing guidance and conducting performance reviews.
• Develop, implement, and monitor personalised care and support plans for clients, ensuring they meet individual needs and preferences.
• Manage a complex caseload, offering specialist support and advice to clients facing challenging circumstances.
• Build and maintain strong working relationships with local authorities, healthcare providers, and other external agencies.
• Ensure compliance with all relevant legislation, policies, and procedures, including safeguarding and health and safety.
• Contribute to service development and quality improvement initiatives within the team.

Requirements

• Significant experience in community support, social care, or a related field, with proven supervisory experience.
• In-depth knowledge of relevant legislation, policies, and best practices in social care.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a team.
• Strong assessment, planning, and care coordination skills.
• Ability to work autonomously and make informed decisions in complex situations.
• A relevant professional qualification, such as a Diploma in Health and Social Care (Level 5) or equivalent.

Benefits

• Competitive salary commensurate with experience and responsibilities.
• Opportunities for further professional development and advanced training.
• A supportive management structure and a collaborative team environment.
• Generous annual leave allowance and company pension scheme.
• The chance to lead and influence community support services in Stoke-on-Trent .