Senior Compliance Assurance Manager

About the team

The Compliance Assurance team forms a key part of the Group's Risk Assurance Function, delivering independent, risk-based assurance for the Bank through a structured programme of thematic reviews, compliance monitoring, and control testing across critical business areas. Testing is conducted throughout the year in line with a risk-based assurance plan, ensuring that the most significant risks are subject to rigorous scrutiny, challenge, and validation. By joining this team, you will be part of a group with a diverse skill set, bringing together varied expertise to strengthen the Bank's control environment, promote consistency, and provide confidence that key risks are being effectively managed.

You will report directly to the Group Head of Risk Assurance, ensuring visibility and impact at the highest level.

What you will be doing?

As a Senior Compliance Assurance Manager, you will have the opportunity to support the Group Head of Risk Assurance in helping to develop, deliver and manage a highly professional and effective risk assurance function, including managing, coaching, and mentoring direct reports within the team.

The Senior Compliance Assurance Manager will play a pivotal role in shaping and delivering a modern, risk-led assurance approach that provides credible insight over OSB's compliance with regulatory requirements, internal policies, control standards, and customer outcome expectations. The role will involve leading and overseeing assurance activity across key risk areas, including material control testing, thematic reviews, and targeted assessments, ensuring work is evidence-based, proportionate, and focused on the risks that matter most. Working closely with the Group Head of Risk Assurance, the Senior Compliance Assurance Manager will help drive continuous improvement in assurance methodology, stakeholder engagement, action tracking, management information, and reporting to Senior Leadership, supporting timely risk-based decisions and strengthening accountability across the organization.

Your responsibilities will include:

• Develop and maintain a risk-based Compliance Assurance Plan, supporting the assessment of regulatory compliance, control effectiveness, and customer outcomes.
• Provide oversight for the annual compliance assurance plan, ensuring its timely delivery. Monitor progress against the plan, address any challenges, and ensure that all activities are completed within the specified timelines.
• Lead and oversee compliance assurance reviews, including thematic reviews, monitoring activities, and customer journey assessments, ensuring clear reporting of findings and recommendations.
• Support the development and maintenance of the Compliance Assurance Risk Universe and Assurance Map to ensure ongoing relevance and effectiveness.
• Monitor regulatory developments, updating assurance methodologies as needed, and identify compliance risks while recommending mitigation and control improvements.
• Contribute to the development and implementation of compliance assurance policies, procedures, and guidance across the team.
• Lead the tracking, analysis, and reporting of assurance actions, providing data-driven insights, trend analysis, and clear escalation of key risks to support senior decision-making.
• Stakeholder Engagement: Engage with key stakeholders, including senior managers and department heads, to provide updates on compliance assurance activities and address any concerns.
• Support on the delivery of material control testing, ensuring testing is risk-based, evidence-led, completed to a high standard, and clearly aligned to regulatory expectations, key risks, and control objectives.
• Provide proactive management oversight of assurance activity, escalating delivery risks, thematic issues, and control weaknesses promptly to support timely remediation and effective risk governance.
• Build and maintain effective relationships with senior stakeholders, offering constructive input where required and ensuring assurance activity remains focused on the most material regulatory, conduct, operational, and customer outcome risks.
• Produce accurate, concise, and insightful reporting for Senior Leadership, clearly articulating assurance outcomes, risk themes, management actions, and the potential impact on the Group’s control environment.

This role is based in the Chatham office.

What's in it for you?

We offer a base salary depending on experience and location of £68000 - £80000 and a competitive benefits package including:

• Annual discretionary bonus opportunity: up to 17.5%
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits
• Hybrid-working

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Experience working in a Compliance Assurance, Risk Assurance, Conduct Risk, Risk and/or Internal Audit function at a senior management level within the financial services industry.
• Direct Line Management experience is essential.
• Strong knowledge of risk frameworks, control management, FCA regulations, consumer duty requirements, conduct and compliance risk requirements, with the ability to interpret regulatory obligations and provide value-added compliance advice on business initiatives, projects, and developments.
• Advanced Microsoft Office skills, including Word, Excel, and PowerPoint, with experience producing high-quality reports, management information, and presentations for a range of stakeholders.
• Ability to think critically and strategically, in a fast-paced environment, to develop effective compliance assurance programs is essential
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels is essential
• Experience using data, trends, and management information to identify emerging risks and support clear, insight-led assurance reporting.
• Strong understanding of assurance methodology, including test of design and test of effectiveness activity for key and material controls.
• Ability to influence senior stakeholders, provide constructive challenge, and support timely action on assurance findings and risk themes

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

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