Senior CRM Engagement Manager

We’re looking for a Senior CRM Engagement Manager to join a growing technology business, leading customer-facing CRM projects and a team of delivery professionals.

This is a strategic and hands-on role, focused on understanding customer challenges, developing CRM roadmaps and leading projects through to successful delivery with Implementation Consultants who will do the technical configuration.

Key responsibilities:

• Lead complex, end-to-end CRM projects
• Engage with C-suite and senior customer stakeholders
• Identify CRM problems and develop practical solutions/roadmaps
• Manage and develop a team of Engagement Managers and specialists
• Oversee project scope, budgets, timelines, risks and delivery
• Drive CRM optimisation, data quality and process improvements

About you:

• 7+ years’ CRM project management/consulting experience
• Experience with Salesforce, Dynamics or similar CRM platforms
• Strong strategic, commercial and problem-solving skills
• Proven team leadership experience
• Confident working with senior stakeholders
• Agile, Waterfall or hybrid project experience

Permanent position

Reading based office, 3x days office-based, 2x days remote working per week

Salary up to £90,000 + benefits

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.

We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.