Senior Customer Insight & Engagement Lead (Hybrid)

The Perfume Shop in the United Kingdom is seeking a Senior Customer Behaviour Executive to join our Customer team, helping us understand customers and shape experiences that matter. You will translate insights into actions that improve engagement, personalise journeys and loyalty, collaborating with CRM, Digital and Brand teams in a hybrid working model.

You will turn customer data and feedback into clear recommendations, track impact and guide the business on customer experience improvements.

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