Senior Customer / Resident Liaison Officer

Senior Resident Liaison Officer Salary: £36,000 - £42,000 per annum Permanent Full-time

We’re looking for an experienced Senior Resident Liaison Officer to join a busy team delivering works across the social housing/construction sector.

This is a customer-focused role where you’ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You’ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience.

About You

Previous experience in a customer service or resident-facing role

Experience managing or supervising people is highly desirable

Background within resident liaison, social housing or maintenance is essential

Good understanding of customer service and stakeholder management

Confident dealing with complaints and challenging situations

Good working knowledge of Microsoft Office

Understanding of GDPR and data confidentiality

Excellent communication and organisational skills

Professional, approachable and confident when dealing with residents

If this is suitable to your experience, please submit your CV today. Alternatively, please call Kay on (phone number removed) to discuss further