Senior Customer Service Advisor

Enabled Living is an award winning company. We are publicly owned and know that our colleagues are our most valuable resource. With our award winning health and wellbeing strategy and our innovative and dynamic approach we know that Enabled Living is the place to be. We aim to provide a supportive, inclusive environment in which our colleagues can thrive and make a difference to the people we work with.

We\'re looking for a Senior Customer Service Advisor to join our friendly and dedicated team supporting residents across North East London. You\'ll play a key role as the first point of contact for customers, carers and healthcare professionals, helping to coordinate essential services including community equipment, wheelchair, sensory and occupational therapy support.

What you\'ll be doing

• Leading on customer enquiries across phone, email and face-to-face channels
• Coordinating referrals, appointments, equipment orders and service requests
• Supporting clinicians to deliver efficient, high-quality services
• Contributing to service improvements and ensuring an outstanding customer experience

What we\'re looking for

• Proven experience in a customer-focused role
• Excellent communication and problem-solving skills
• Strong IT and administrative abilities
• A calm, compassionate approach when dealing with sensitive situations
• Ability to prioritise workloads and work effectively within a busy team

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