Senior DevOps and Systems Engineer

About Us

Snappy Shopper is the UK's fastest-growing quick commerce (Q-commerce) platform powering rapid grocery delivery from local convenience stores. We enable independent retailers and major partners, including SPAR, Nisa, Premier, Co-op and others, to digitally transform their business by offering same-day and rapid delivery of food, drink and everyday essentials within as little as 30-60 minutes. Customers on our platform typically spend significantly more online than in-store, helping retailers grow revenue and deepen community engagement.

We're more than a delivery app, we're a technology partner for local high streets, providing tools for digital sales, marketing solutions, and integrations that help retailers compete with larger online players.

At Snappy Shopper, we're committed to innovation, retail empowerment and community impact, helping stores thrive digitally, offering exceptional local convenience to customers, and shaping the future of on-demand retail in the UK.

Our location

We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. This is a full-time, Monday to Friday, remote role with occasional requirement to attend our offices.

About the team

You'll join our Infrastructure team, working closely with Software Engineers and other technical teams to keep the systems behind Snappy secure, reliable and performing at their best.

We're looking for someone who combines modern DevOps expertise with strong, hands-on systems administration knowledge, equally comfortable working with AWS and Terraform as they are getting under the hood of Linux production environments and troubleshooting complex infrastructure issues.

About the role

As a Senior DevOps and Systems Engineer, you'll take a hands-on role in running and evolving the infrastructure our platform depends on.

You'll work across our AWS estate, Linux systems, networking, CDN and WAF, Infrastructure as Code, CI/CD and monitoring - owning problems through to resolution and helping us build a more resilient and automated environment.

Day-to-day, you will:

• Manage, monitor and improve our AWS estate and underlying Linux infrastructure.
• Troubleshoot complex production issues across systems, networking and applications.
• Maintain and optimise nginx, Redis and OpenSearch/Elasticsearch.
• Maintain and extend Infrastructure as Code using Terraform and configuration management through Ansible.
• Write and tune WAF rules across Akamai and Cloudflare.
• Support and improve our CI/CD pipelines.
• Monitor platform health using tools including Zabbix, CloudWatch, Pingdom and New Relic.
• Investigate production incidents, identify root causes and work with the appropriate teams to implement lasting fixes.
• Automate repetitive work and reduce operational toil using Python and Bash.

This role includes participation in our on-call rota once you're fully onboarded.

You'll bring solid experience in a similar DevOps or Platform Engineering role, as well as systems fundamentals, and be comfortable working across cloud infrastructure, Linux systems and production environments.

You'll also be comfortable taking ownership when it matters most. Whether responding to a production incident or supporting a major release, you remain calm, communicate clearly and focus on restoring service while identifying opportunities to prevent similar issues in future.

Ideally, you'll have experience with:

• AWS infrastructure and networking
• Terraform and Infrastructure as Code
• Linux systems administration experience in business-critical production environments
• CI/CD pipelines
• Python and Bash automation
• nginx, Redis and OpenSearch/Elasticsearch
• CDN and WAF technologies
• Monitoring and observability platforms

Most importantly, you'll enjoy solving complex problems, automating repetitive work and building reliable systems that engineers love to use.

Who you are

• Community: You collaborate and share success with colleagues and partners.
• Be Snappy: You work at pace and adapt to changing priorities.
• Breaking Barriers: You find creative ways to solve problems and open new opportunities.
• Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.

What's in it for you

Joining Snappy as a Senior DevOps and Systems Engineer means joining a collaborative engineering team where your expertise genuinely influences how we build, deploy and scale our platform. You'll work on meaningful technical challenges, have the autonomy to improve the systems you own, and play a key role in delivering a reliable experience for retailers and customers across the UK. We offer a competitive salary, flexible remote working and ongoing opportunities for learning, development and career growth.

Applying

We welcome applications from people of all backgrounds and are committed to inclusive recruitment.

#J-18808-Ljbffr