Senior FM Helpdesk & Service Delivery Lead

Thorn Baker Facilities Management seeks an experienced FM Helpdesk Manager to lead a team of around 10 in Walton-on-Thames. You’ll oversee IT and wider operational support, ensure maintenance requests are logged, allocated and progressed, and drive service delivery with KPIs and SLAs.

The role is office-based, Monday–Friday with one day from home, starting December, offering a £50,000–£55,000 salary in a permanent, full-time arrangement and clear career progression within a growing FM business.

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