Senior Fraud Analyst

Senior Fraud Analyst

Department: Operational Risk

Employment Type: Permanent - Full Time

Location: Head Office, Chelsea House

Reporting To: Nick Kirby

Description

The Senior Fraud Analyst position supports our fraud prevention and risk mitigation strategy across all markets.

This role is responsible for identifying fraudulent activity, implementing preventative measures, and collaborating with cross-functional teams to enhance fraud detection capabilities.

Responsiblities:

• Support the Global Fraud Manager in the development and implementation of the fraud prevention strategy, ensuring alignment with business goals.
• Able to work under minimal supervision leading fraud related initiatives and projects across the business.
• Able to present and discuss fraud with senior stakeholders, demonstrating strong subject matter expertise.
• Able to deputise for the Global Fraud Manager and support senior leadership as required.
• Monitor transactions across multiple sales channels (e-commerce, in-store, app) to identify fraudulent activity.
• Maintain key performance indicators (KPIs) to measure fraud prevention effectiveness.
• Lead investigations into fraudulent transactions, chargebacks, and account takeovers, working closely with internal stakeholders and external partners.
• Manage fraud alerts, chargebacks, and disputes, including submitting evidence and liaising with payment providers.
• Review and assess suspicious return/refund activity, including first-party abuse and wardrobing behaviour.
• Analyse fraud trends and emerging threats, providing insights to inform risk mitigation strategies.
• Assist in developing and maintaining reporting dashboards (e.g., Power BI) for fraud KPIs and operational insights.
• Establish and maintain fraud prevention policies and procedures, ensuring compliance with industry regulations and best practices.
• Educate and train internal teams on fraud risks, prevention techniques, and reporting protocols.
• Participate in the implementation and testing of new payment methods and fraud mitigation strategies.

Skills

Essential:

• Proven experience in fraud prevention, risk management, or financial crime investigation, preferably within the retail or e-commerce industry.
• Strong understanding of fraud detection tools, payment processing, and chargeback management.
• Analytical mindset with the ability to interpret data and identify fraud patterns.
• Excellent problem-solving skills and the ability to act decisively under pressure.
• Strong communication and stakeholder management skills.
• High attention to detail, particularly when reviewing transactions and customer behaviours.
• Ability to prioritise tasks in a fast-paced, high-volume environment.
• Proactive and positive attitude with a continuous improvement approach to processes and fraud prevention strategy.
• Proficiency with Excel and familiarity with SQL and Snowflake.

Desirable:

• Experience working with rule and machine learning based fraud prevention platforms such as Ravelin, Forter or Riskified is highly desirable.
• Understanding of relevant legal and regulatory frameworks in the UK and Ireland.
• Familiarity with Power BI
• Supervisory and/or Managerial experience.
• Strong Payments knowledge including PDS2, SCA and optimisation modelling.
• Industry awareness and presence enabling effective consideration of ideas and approaches from peers.

About Us

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

This role is based at our Head Office in West London. Check us out here on a map.

What we can offer you:

• Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
• Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Flexible working, on top of payday and summer early finish Fridays.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
• A generous bonus scheme & private pension plan.
• The choice to opt in for healthcare through our provider AXA.
• 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!

Keeping You Safe

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment.

Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

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