Senior Front of House / Reception - Dental

Join the Future of Private Dentistry at Zental

Senior Front of House – Cricklewood Part‑time (3–4 days per week + alternate Saturdays)

At Zental, we create calm, high-performing environments where exceptional teams deliver outstanding patient care. We are seeking a Senior Front of House professional to lead the reception experience at our Cricklewood practice, bringing warmth, structure, and a steady leadership presence to the heart of the patient journey.

This role is ideal for an experienced front‑of‑house professional who takes pride in service excellence, diary discipline, and supporting both patients and colleagues in a premium private practice environment.

Responsibilities

• Create a warm, calm, and professional welcome for every patient.
• Lead from the front, supporting colleagues with daily reception tasks and standards.
• Manage patient flow throughout the day, ensuring appointments run smoothly and on time.
• Own diary discipline, zoning, booking structure, and proactive utilisation.
• Handle patient calls, messages, and enquiries with clarity and empathy.
• Coordinate closely with clinicians, Treatment Coordinators, and the Practice Manager.
• Manage payments, deposits, compliance checks, and day‑end accuracy.
• Oversee recall activity, open courses of treatment, and patient pipeline progress.
• Maintain exceptional presentation and calm across reception and waiting areas.
• Support patient feedback, reviews, and resolution of minor concerns.

Qualifications – Essential

• Warm, professional communicator with a steady, reassuring presence.
• Strong organisational skills and consistency in daily routines.
• Confidence in taking ownership of workflow, diary quality, and patient flow.
• Ability to mentor colleagues and support a positive team culture.
• Comfortable working under pressure during busy clinical schedules.
• Good IT confidence and ability.

Qualifications – Desirable

• Background in dental or healthcare environments.
• Familiarity with treatment planning, ethical communication, and patient journey management.
• Experience in dental, healthcare, hospitality, or premium reception environments.
• Familiarity supporting Treatment Coordinators with patient clarity and next‑step conversations.

Benefits

• The opportunity to lead within a premium, fully digital private dental environment.
• Progression pathways and ongoing development opportunities based on performance.
• Professional development support and access to the Zental Learning Portal.
• DBS covered.
• Employee Referral Scheme with competitive referral rewards.
• Modern, high-spec practices and systems.
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication.
• Competitive salary based on experience and skillset.

About Zental

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries – beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental you will feel supported, inspired, and proud of the work you do.

The Culture at Zental

• Community: We support one another and build uplifting, collaborative teams.
• Authenticity: We act with honesty, integrity, and compassion.
• Leadership: We take responsibility and maintain exceptionally high standards.
• Mindfulness: We stay calm, thoughtful, and solutions‑focused, even under pressure.

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