Senior Helpdesk Technician

About the Role

Our client is seeking a highly skilled and experienced Senior Helpdesk Technician to provide advanced technical support and leadership within their IT department in Oxford . This role involves diagnosing and resolving complex IT issues, mentoring junior technicians, and contributing to the continuous improvement of IT service delivery. You will be instrumental in maintaining the smooth operation of IT infrastructure, ensuring productivity across the organization. This is an excellent opportunity for a seasoned IT professional to take on greater responsibility and influence within a prestigious institution in Oxford .

Key Responsibilities

• Provide expert-level technical support for complex hardware, software, and network issues.
• Lead troubleshooting efforts, identify root causes, and implement permanent solutions.
• Mentor and guide junior helpdesk technicians, sharing knowledge and best practices.
• Manage IT incidents and service requests, ensuring timely resolution and customer satisfaction.
• Contribute to the development and maintenance of IT policies, procedures, and documentation.
• Assist in the planning and execution of IT projects, including system upgrades and deployments.

Requirements

• Significant experience in a Senior Helpdesk Technician or similar advanced IT support role.
• In-depth knowledge of operating systems, networking protocols, and cybersecurity principles.
• Proven ability to troubleshoot and resolve complex technical challenges.
• Strong leadership and mentoring skills.
• Excellent communication and customer service skills, capable of interacting with users at all levels.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a key technical role in Oxford .
• Access to professional development and advanced training programs.
• Contribute to a vital IT function within a renowned organization.
• A stimulating and intellectually rewarding work environment in Oxford .