Senior Housing Complaints Lead (Interim, Hybrid)

Park Avenue Recruitment is seeking a Senior Complaints Officer for a housing provider in Surrey. This interim role is hybrid, with two days in the office, and runs until March 2027.

The day rate is £200 umbrella, offering a competitive remuneration for an experienced professional. You will lead the day-to-day oversight of the complaints process, manage complex Stage 1 and Stage 2 cases, handle Housing Ombudsman inquiries, and drive service improvements while ensuring high-quality responses and

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