Senior Independent Living Officer

The Vacancy

We are looking for a dedicated Senior Independent Living Officer to join our team, delivering exceptional housing management and support services to residents across Stockport. This role encompasses a wide range of responsibilities, including working with sheltered housing, extra care schemes, 60+ age-restricted accommodations, supported housing, and care leaver accommodations scattered throughout the borough.

As a Senior Independent Living Officer, you will:

• Support Independent Living Officers and Assistants, ensuring a responsive, proactive, and high-quality service for our customers.
• Ensure Quality Assurance: Conduct workflow and system audits to maintain consistent service quality.
• Collaborate with Partners: Work closely with internal teams and external partner agencies to develop and enhance the service.
• Service Development: Assist the Independent Living Management Team in shaping and improving the overall service.
• Flexible Service Delivery: Be adaptable to meet the changing needs of customers, providing support where and when required.

We're looking for someone with:

• Experience in housing management, particularly within sheltered or supported housing environments.
• Strong leadership skills to support and guide teams.
• A commitment to delivering high-quality, customer-focused services.
• Excellent communication and collaboration abilities to build and maintain effective relationships with partners.
• Organisational skills for conducting audits and ensuring service quality.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory clearance by the Disclosure and Barring Service.

Closing Date: 28th August 2026 at 9am

Interview Date: 7th September 2026

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes

Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty

Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight

SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership

Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Our Benefits

• Personal Development
• Work/Life Balance
• Embrace Diversity

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