Senior Infrastructure Engineer - London

Senior Infrastructure Engineer - London

About the role

We are seeking an experienced and proactive Senior Network Infrastructure Engineer to join our Information Services department and play a key role in delivering and supporting critical IT infrastructure across the British Museum.

This is an excellent opportunity for an established infrastructure professional with strong networking expertise who enjoys combining hands-on technical work with operational oversight. Working within a small and collaborative technology team, you will help ensure the stability, security and performance of our network services, supporting colleagues across the organisation to deliver important public and charitable outcomes. In addition, you will provide functional leadership across infrastructure operations, taking ownership of service quality, monitoring workloads, overseeing ticket queues and driving issues through to resolution.

This is an opportunity to use your technical expertise in an organisation where technology directly supports an important public mission. You'll join a supportive team environment and play a significant role in maintaining and improving critical services that enable our colleagues to deliver meaningful outcomes for the communities we serve.

If you're an experienced infrastructure professional with a strong networking background who enjoys taking ownership, driving improvements and ensuring excellent service delivery, we'd love to hear from you.

About you

We are looking for a technically strong, self-motivated professional who combines excellent networking expertise with a proactive, solutions-focused and collaborative approach.

You will bring:

• Significant experience supporting and managing enterprise network infrastructure environments.
• Strong knowledge and experience with Cisco switching, including DNAC/ISE.
• Some knowledge of Active Directory/Azure AD, Azure Paas/IaaS and Windows Server.
• Experience of network monitoring, performance management and troubleshooting complex technical issues and delivering infrastructure projects.
• Knowledge of infrastructure security principles and cyber security best practices.
• Experience working within IT service management frameworks and ticketing systems.
• The ability to manage competing priorities and take ownership of issues through to successful resolution, translating business requirements to technical initiatives.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong leadership skills with a collaborative approach and commitment to delivering high-quality services.

Key areas of responsibility

• Lead the day-to-day operation, maintenance and enhancement of network infrastructure services.
• Monitor the health, performance and security of network environments, proactively identifying and resolving issues before they impact users.
• Take ownership of infrastructure-related incidents, problems and service requests, ensuring tickets are managed effectively and resolved within agreed service levels.
• Provide functional oversight of infrastructure support activities, helping to prioritise workloads and maintain high service standards.
• Manage and support networking technologies including switches, routers, wireless networks, firewalls and connectivity services.
• Contribute to infrastructure projects, upgrades and technology refresh programmes.
• Work closely with suppliers and third-party support partners to ensure effective service delivery.
• Support cyber security initiatives and ensure infrastructure services adhere to organisational policies and best practice.
• Produce and maintain technical documentation, procedures and network diagrams.
• Act as a senior technical escalation point for complex infrastructure issues.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but weve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
• 25 days annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

If you have any additional needs that we should be aware of to support you with your application, please provide details to .

Right to Work: The British Museum holds a Skilled Worker sponsor licence. Applicants are responsible for determining whether the advertised salary and role meet current UKVI sponsorship requirements and for ensuring they have, or can obtain, the appropriate right to work in the UK. The Museum cannot provide immigration advice, and eligibility should be checked before submitting an application.

Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your managers support before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.