Senior Insights Manager, Qualitative

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

We are seeking a Senior Insights Manager to be the definitive voice of the market, transforming complexity into winning strategies across our core UK and global expansion territories. You are a curious, relentless, mixed-method research expert ready to drive strategic direction and accelerate commercial growth. If you thrive in a fast-paced environment and are passionate about delivering trusted, actionable insights, you'll feel right at home.

What you’ll do…

This role sits at the critical intersection of market data, product strategy, and commercial execution, acting as a trusted advisor to leadership.

• Lead end-to-end mixed-method research (Qualitative and Quantitative) to provide a holistic view of the payments landscape, merchant needs, and competitor movements for both the UK and key international markets (e.g., Italy, Spain).
• Translate complex research findings into definitive, actionable insights for Product, Marketing, and Sales, directly shaping product roadmaps, GTM strategies, and campaign efficacy.
• Execute deep-dive qualitative studies (e.g., IDIs) to uncover B2B merchant motivations and manage ad-hoc quantitative studies (e.g., Willingness to Pay, message testing).
• Contribute to methodological excellence and build research as a core competency across the organisation, using advanced frameworks (e.g., Observational Techniques) to tackle complex business questions.
• Apply an inquisitive, creative mindset to challenge the status quo and identify white space opportunities.
• Use compelling storytelling to translate complex data into memorable narratives that drive alignment and commercial impact.

What you’ll bring…

• Proven progressive experience in market research, consumer insights, or strategic planning.
• Highly proficient in running both In-depth Interviews and executing ad-hoc quantitative projects.
• Blend of agency and client-side experience is highly valued.
• Gravitas and confidence to give insight-based opinions that challenge existing assumptions, coupled with a can‑do attitude and strong ownership skills.
• Solid track record of managing and delivering multi-country, international research projects.
• Exposure to B2B environments and the FinTech/Payments industry desirable.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‑up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk:

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer‑obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well‑known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer‑first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.

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