Senior ITSM Analyst: Change & Service Design Lead

A&O Shearman in Belfast seeks a Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. You will oversee defined ITSM processes, coordinate Change & CAB activities, and help drive compliance, risk management and continual service improvement across IT operations.

The role requires 5+ years in IT, strong ITIL knowledge, stakeholder engagement, and effective communication, with a pragmatic balance of governance and delivery.

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