Senior ITSM Analyst: Change, Problem & Service Design

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT team. The role focuses on administering ITSM processes, coordinating change and release management, and providing MI to inform governance.

Working with the global service desk, ITIL-aligned practices, and stakeholders, you will ensure records are accurate, escalate risks where needed, and support continual service improvement while balancing governance with delivery.

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